Booking Terms & Conditions

BOOKING TERMS & CONDITIONS

These terms and conditions apply to all bookings made at Hair Haus Hair Salon, whether made via our website, by email, or over the telephone. They contain important information about your appointment and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your booking or these terms and conditions, please don’t hesitate to contact us.

WHO WE ARE

Hair Haus Hair Salon is an upscale hair salon located in the DFW Metroplex at 2840 FM 157 Ste 122, Mansfield, TX 76063.

HOW TO CONTACT US

You can contact us by completing the form on the ‘Contact‘ page of our website, by telephoning 682-422-7769 or by emailing admin1@hairhaususa.com.

YOUR BOOKING REQUEST

Your booking will not be complete until you receive a confirmation notification from us, at which point a contract will come into existence between you and us.
We require credit or debit card details from you to confirm your booking. Where you have made any other type of appointment, your card will not be charged unless one of the appointments specified below occurs, for example, if you cancel your booking after the allotted time(3 hours before the appointment).

CHANGING OR CANCELLING YOUR BOOKING

If you wish to make a change to your booking, please get in touch with us. We will let you know if the change is possible and send you a confirmation email or text if the change is accepted.
We will do our best to avoid canceling your booking; however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund, and we will have no further liability to you in relation to the cancellation.
If we cannot make the change you have requested, or the consequences of making the change are unacceptable to you, you may want to cancel your booking.
Where your appointment includes the flexibility to cancel your reservation, you may cancel your booking up to 3 hours on the day before your appointment. If we receive your cancellation request no later than this time, there will be no charge for your cancellation. Any cancellation request we receive less than 3 hours before your appointment will be subject to a 50% fee of the service you had booked. This cancellation fee will be charged to the card details you supplied to us at the time of making your booking. This cancellation fee will also apply if you fail to arrive for your appointment at Hair Haus Hair Salon.
If you wish to cancel your booking, please contact us by telephoning 682-422-7769 or emailing admin1@hairhaususa.com

YOUR HAIR HAUS

During your appointment, we ask that you comply with the following house rules:
Food & Drink: Hair Haus Hair Salon offers options for drinks, including water, soda, and wine. Please refrain from bringing in any outside food or beverages unless medically necessary.
Noise: All clients are asked to respect our other clients and in any other salon premises or while in the surrounding area.
No Smoking: No smoking or vaping is permitted inside Hair Haus Hair Salon at any time, whether in your room or elsewhere. Hair Haus Hair Salon has designated smoking areas and our staff will happily advise you of their location upon request. We also reserve the right to terminate the remainder of your appointment in the event that we find you have failed to comply with our smoking policy.
Animals & Pets: No animals will be allowed in Hair Haus Hair Salon.
Accidents: Clients must report any accident or injury they or their guests may have while on the premises immediately to our staff and in any event immediately. This information is needed in order to comply with health and safety obligations and for insurance purposes.
Inappropriate Behaviour: We kindly ask that you respect our other clients’ times during your appointment. We reserve the right to eject you from the premises and cancel the remainder of your appointment if you fail to respect this policy.
Damage: We kindly ask that all clients respect the Hair Haus Hair Salon facility
Press: Hair Haus Hair Salon has a strict no press policy. Clients will be held accountable if they disclose or identify any other members or clients in Hair Haus Hair Salon in any press or social media, including Facebook, Twitter, Instagram, and personal blogs. Similarly, clients must refrain from identifying or describing any private hire or member event occurring at Hair Haus Hair Salon.

DAMAGE & LOSS

We shall not be liable to any client for any loss, damage or injury suffered by our client or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.

YOUR PERSONAL INFORMATION

We will use the personal information you provide to us in accordance with our Privacy Policy.

OTHER IMPORTANT TERMS & CONDITIONS

Force Majeure: Hair Haus Hair Salon will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.
We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms & coditions to another organization. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
If a court finds part of this contract illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms & conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date within 30 days of your service completion.
Governing Law & Disputes: These terms & conditions are governed by Texas law, and you can bring legal proceedings in relation to these terms.